QUESTIONS?

If you have questions or would like more information please contact:

 

Emma MacDonald
emmamacdonald@swimdynamics.co.uk

07770 483063

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© 2017 Swim Dynamics. All rights reserved.
Swim Dynamics Limited is a registered company. Registered at Companies House on 8 June 2015. Company no: 9603478.

Address: 74 Woodside Road, Lower Woodside, Beds, LU1 4DQ, U.K.
Tel: 07770 483 063

Site design: Marbles Design

 

PRIVACY & COOKIES POLICY

Contents

  1. Introduction

  2. Who is Swim Dynamics?

  3. When do we collect your personal information?

  4. What personal information do we collect?

  5. How we use your personal information

  6. How we protect your personal information

  7. How long will we keep your personal information?

  8. Who do we share your personal information with?

  9. Your personal information and your rights

  10. How to stop the use of your personal information for direct marketing

  11. Changes to our privacy policy

  12. How to contact us

  13. Cookies


1. Introduction


This privacy policy sets out how Swim Dynamics uses and protects any information that you give us when you use this website.Swim Dynamics is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.


2. Who is Swim Dynamics?


Swim Dynamics provides 1-2-1 and group swim coaching in the Herts and Beds areas.
 

3. When do we collect your personal information?

 

  •  When you sign up to our newsletter.

  • When you book a coaching service.

  • When you create an account with us.

4. What personal information do we collect?

 

  • When you create an account with us we will collect your name and address, contact mobile number, your preferences/interests, a login and a password as well as optional details of family members and any notes you may wish to add. Notes are useful if there is something you wish to alert us about ahead of your session e.g. that you used to swim as a child or that the session you have booked is on behalf of a friend.

  • Anonymous data about your use of our website via cookies in your web browser. Read more about cookies below.
     

5. How we use your personal information

 

  • To set up an account for you which enables you to manage your bookings and purchases online.

  • To process your booking requests.

  • To respond to your queries, feedback, refund requests and complaints as well as to record your attendance history.

  • We may also keep a record of any communication with you in order to inform future responses to you.

  • To contact you about your bookings or purchases with us.

  • With your consent, we may use your personal information for notifying you via email of special offers, products or services we think may be of interest for you.

  • To send you communications which are required by law or which are necessary to inform you about changes to our services and privacy policy. These messages will not include any promotional content.

  • To comply with our legal obligations to share your personal information with Law enforcement should a valid request be received.

  • To send you feedback requests to help improve our products and services.

  • For internal record keeping.

  • To improve our products and services.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

6. How we protect your personal information

 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

7. How long will we keep your personal information?

 

We retain your information only as long as is necessary for the purpose for which we obtained it. We restrict access to your information to only those persons who need to use it for the relevant purpose.

 

Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymised or destroyed securely.

 

8. Who do we share your personal information with?

 

To give you the best experience at Swim Dynamics and to enable us to offer our products and services, we partner with the following companies:

  • MindBody Online – to collect and store your personal information and process your online bookings and purchases with us.

  • Mailchimp – to send you information or services via email marketing.
     

We will not share your personal information with any third parties for marketing purposes.

This privacy policy does not apply to external websites and we encourage you to read the privacy policies of each website you visit.

9. Your personal information and your rights
 

You have the right to request:

  • Access to the personal information we hold about you.

  • Correction of your personal information if incorrect or out of date.

  • That we stop using your personal information for marketing purposes.

 

You have the right to request a copy of the information we hold about you at any time. If you would like a copy of some or all of your personal information, please email emmamacdonald@swimdynamics.co.uk or write to us at 74 Woodside Road, Lower Woodside, Bedfordshire, LU1 4DQ.


We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

You have the right to withdraw your consent to use your personal data at any time.

10. How to stop the use of your personal information for marketing services

 

If you have consented to receive marketing from us, you may opt out at anytime via your MindBody Profile Account.
 

11. Changes to our privacy policy

 

Swim Dynamics may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.

 

12. How to contact us


Please contact us if you have any questions about our privacy policy or information we hold about you:


By email: emmamacdonald@swimdynamics.co.uk.

Or by writing to us at: Swim Dynamics, 74 Woodside Road, Lower Woodside, Bedfordshire, LU1 4DQ.

 

13. Cookies

 

What is a cookie?


A cookie is a small text file that a website saves on your computer or mobile device when you visit a website. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. Cookies allow web applications to respond to you as an individual.

For further information visit www.aboutcookies.org or www.allaboutcookies.org

 

How do we use cookies?

 

We use persistent (or permanent) cookies on this site to remember your preferences and settings such as whether you have signed up to our newsletter and whether you have chosen to accept cookies. We also use them to analyse web traffic on our site.
 

Third party cookies

 

Third party cookies are used on this site to monitor the use of our website and integrate this use with the third party websites. These cookies are set by the third parties involved (Google, Facebook and Mailchimp) and are governed by the cookie policies of the websites that place them.
 

Opting out

 

You can set your browser not to accept cookies and the further information links above explain how to remove cookies from your browser. However, if you choose not to accept cookies, some of our website features may not function as a result.